Getting put on hold on a customer service call is one frustrating moment. So, Verizon decided to make it a better experience by what they do the best. Connecting people. Introducing the V Lounge, a group voice chat that welcomes people that are put on hold. Stop wasting your time listening to automated voices and make a real company on V Lounge.
HOW WE DID IT
Verizon launched a phone line on its customer service call that invites people who are put on hold to join a group chat instead of listening to automated messages.